FAQ QUESTION:

1- Why does Tarocchy support animal sanctuaries?

Supporting animal welfare is one of Tarocchy’s core values. We proudly support UK animal sanctuaries and organisations that rescue, protect, and care for vulnerable animals. We also believe in compassion, fairness, and respect for all living beings. By supporting these charities, we hope to contribute to a kinder and more ethical world while staying true to the values that guide our platform.

2- Are all readers verified?

Every reader joins Tarocchy through a quality review process that includes questionnaires, experience assessments, and reference checks where available. Each reader profile is clearly labelled as Referenced or Non-Referenced, helping you make an informed choice when selecting from our trusted psychic readers, tarot readers, clairvoyants, and mediums.

3- Why do you say you pay your readers fairly?

At Tarocchy, we believe ethical business practices should benefit both customers and readers. Many online psychic platforms charge high prices while paying readers unfairly. Our goal is to provide affordable psychic readings from just £1 per minute while ensuring our readers receive fair and transparent compensation for their expertise.

We also cover business costs, including taxes, customer support, payment processing, website maintenance, and operational expenses, allowing us to maintain a trusted and sustainable platform for both customers and readers.

4- What should I expect during a reading?

Every reading is unique and depends on the type of guidance you choose. During a tarot reading, your reader will usually acknowledge your question and begin interpreting the cards, providing an initial response as quickly as possible.

For spiritual healing or energy-based sessions, readers may need additional time to connect with your energy before offering guidance. We encourage customers to be patient throughout the process, as every reader works using their own methods and experience. Please note that all readings are subject to our Terms & Conditions, and completed sessions are non-refundable.

5- What’s the difference between a Referenced and Non-Referenced reader?

A Referenced reader has successfully completed our reference verification process and will display a Referenced badge on their profile. A Non-Referenced reader has completed our assessment process but does not currently have verified references.

Both types of readers must meet our quality standards before joining Tarocchy, allowing you to choose the reader that best matches your preferences and spiritual needs.

6- What if I will not like my reading?

You will need to enter the “END CHAT” button immediately. This way you will avoid investing any further funds. As Tarocchy is registered with the APS then our terms and conditions state clearly, Tarocchy is for “Entertainment purposes only”, so deciding to enter into a chat with them for any adult over 18 + years, will be their own responsibility. Our readers work very hard for already a low discounted rate compared to other sites and services, and we are obliged to pay them for their time and effort.

7- Are all readings 100 % accurate?

No. While Tarocchy works with experienced psychic readers, tarot readers, clairvoyants, and mediums, no psychic reading can guarantee 100% accuracy or predict future events with certainty.

All tarot readings, love readings, rune readings, and other spiritual services are provided for entertainment purposes only. Our readers offer personal spiritual guidance and should not be considered a substitute for professional medical, legal, financial, or mental health advice.

8- How do I buy chat credit?

Buying chat credit is quick and secure. Simply visit our Chat Credit page, choose the package that suits your needs, complete your payment, and your credit will be added to your account instantly. You can then connect with one of our trusted psychic readers and start your online psychic chat.

9- How do I redeem coupon packages?

If you’ve purchased one of our coupon packages, log in to your Tarocchy account and follow the redemption instructions during checkout or when purchasing chat credit. Your available balance will be applied to your account, ready for your next psychic chat.

10- How do refunds work?

Customer satisfaction is important to us. If you experience a payment issue or believe there has been an error with your purchase, please contact our customer support team. Refund requests are reviewed in accordance with our Terms & Conditions and refund policy.

11- How do I choose a reader?

You can browse our experienced psychic readers, tarot readers, clairvoyants, and mediums by visiting our Readers page. Each profile includes information about their specialties, experience, and reading style to help you find the right reader for your needs.

12- How do I reset my password?

If you’ve forgotten your password, click the Forgot Password link on the login page and follow the instructions sent to your registered email address. If you continue to experience problems, our support team will be happy to assist you.

13- How long does support take?

We aim to respond to all customer enquiries as quickly as possible, typically within 24 hours during business days. Response times may vary during weekends and public holidays, but we’ll always do our best to assist you promptly.